Our help center is always available with guides and domain resources. Should you be unable to find the answers you need, our support team will be happy to assist you in real time. We offer different methods to reach our team, and support is available.
2024 Support Holiday Schedule
We’re committed to providing you with fantastic customer service all year long! Just a quick heads-up: our support team will have limited hours or be unavailable during some holidays. Thanks for your understanding!
How to Reach Us on Holidays
During the holidays, when our support team is unavailable, we recommend the following:
- The Exact Hosting Knowledge Base is available 24/7 for troubleshooting solutions.
- Submit a support ticket through our Help Center. Our team will respond as soon as possible during our next business day.
- Our chat support will also be available with limited hours.
Below is our holiday schedule, including closures and modified hours:
Exac Holiday Hours
| Date | Hours of Operation | Type of available support |
Tuesday, December 24 (Christmas Eve) | 8 AM to 4 PM ET | Chat and email support only. |
Wednesday, December 25 (Christmas Day) | Closed | Closed |
| Thursday, December 26 (Boxing Day) | Closed | Closed |
| Friday, December 27 | 8 AM to 4 PM ET | Chat and email support only. |
| Saturday, December 28 | Closed | Closed |
| Sunday, December 29 | Closed | Closed |
| Monday, December 30 | 8 AM to 4 PM ET | Chat and email support only. |
Tuesday, December 31 (New Year's Eve) | 8 AM to 4 PM ET | Chat and email support only. |
Wednesday, January 1 (New Year's Day) | Closed | Closed |
Support pin verification
The Exact Hosting support PIN is required to verify customer accounts. Providing the support pin to Exact Hosting agents will allow us to examine the account more closely and share details and proof of ownership.
The support pin is located within the client area while logged in.
- Open the client area, click Account, and then Login.
- Enter the username and password then press Login.
- The support pin is shown after successfully logging into the account.
Submitting a verified support request
We will require a verified support request to process the following:
- Updates to your account settings.
- Host record or name server updates.
- Open the client area click Account, and then Login.
- Select Open Ticket.
- Fill out the required fields, and press Submit.
Note: Once you submit a ticket, you will receive a confirmation email to your account email.
Initiating a live chat
A live agent is available for support in chat for our customers.
Note: If you already have an Exact Hosting account, we suggest signing in so the chat will be associated with your account for updates and convenient access.
- Click the Chat button located towards the bottom of the page.
- After filling in the required details, press Start chat.
- Click the Chat button located towards the bottom of the page.
Exact Hosting support information
We look forward to providing you with exceptional service.
Hours of operation | We are available Monday-Friday, 8 am-8 pm EST |
| Knowledge base | |
| Phone |
|
| Services status page |
Teletypewriter (TTY) service access
We're deeply committed to enhancing communication accessibility for individuals with hearing or speech impairments and creating a smooth and inclusive interaction experience. A skilled relay operator will assist in transmitting your message to our advisors when contacting us using a Teletypewriter (TTY) device.
| For the US and Canada |
|
| For UK customers |
|
| For Australia |
Was this article helpful? If not please submit a request here
How helpful was this article?
Thanks for your feedback!