Contacting customer service

Our help center is always available with guides and domain resources, should you be unable to find the answers you need, our support team will be happy to assist you in real-time. We offer different methods to reach our team, and support is available.

Support pin verification

The Exact Hosting support pin is required to verify customer accounts. Providing the support pin to Exact Hosting agents will allow us to take a closer look into the account and share details and proof of ownership. 

The support pin is located within the client area while logged in. 

    1.  Open the client area, click Account, and then Login.
      Exact hosting account login.png
    2. Enter the username and password then press Login.
      Exact hosting login.png
    3. The support pin is shown after successfully logging into the account.
      Exact hosting support pin.png

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    Submitting a verified support request

    We will require a verified support request to process the following:

    • Updates to your account settings.
    • Host record or name server updates.
    1.  Open the client area click Account, and then Login.
      Exact hosting account login.png
    2. Select Open Ticket.
      open ticket.png
    3. Fill out the required fields, and press Submit.
      Note: Once you submit a ticket, you will receive a confirmation email to your account email.
      exact ticket fields.png

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    Initiating a live chat

    A live agent is available for support in chat for our customers.

    Note: If you already have an Exact Hosting account, we suggest signing in so the chat will be associated with your account for updates and convenient access. 


      1. Click the Chat button located towards the bottom of the page.
        chat button.png
      2. After filling in the required details, press Start chat.
        chat box.png

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    Exact Hosting support information

    We look forward to providing you with exceptional service.

    Hours of operation

    We are available Monday-Friday, 8 am-8 pm EST
    Knowledge base

    Exact Hosting knowledge base

    Email

    help@exacthosting.com

    Phone 
    • 1-844-818-1150 
    • 1-434-951-7900
    Services status page

    Exact Hosting status page

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    Teletypewriter (TTY) service access

    We're deeply committed to enhancing communication accessibility for individuals with hearing or speech impairments and creating a smooth and inclusive interaction experience. A skilled relay operator will assist in transmitting your message to our advisors when contacting us using a Teletypewriter (TTY) device.

    For the US and Canada
    • Dial 711 on your Teletypewriters (TTY) device.
    For UK customers
    • Dial 18001, followed by our phone support line at 1-844-818-1150 
    For Australia
    • Dial 1-800-555-630

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