We are excited to announce that as of Aug 30th, 2023, ExactHosting.com will be your new Email service provider. This transition is part of an agreement between Vistaprint.com and Exact Hosting, and we're delighted to have the opportunity to serve you. Exact Hosting is a trusted provider of premium Web Hosting, WordPress, Domain registration, and email services.
Exact Hosting is owned by Tucows Inc. Established in 1993, Tucows is the largest wholesale domain registrar, dedicated to providing exceptional customer service and pushing for positive change at every level of the Internet. At Exact Hosting, our mission is to support your online presence and growth, whether you're a thriving enterprise or an ambitious startup.
- Welcome information
- Updating primary account information
- Managing your payment method
- Paying your Invoice
- Email client information
- Managing the Enhanced email service
- Canceling services
- Exact Hosting support information
Welcome information
Here's what you need to know about this transition:
Email services: Starting on Aug 30th, 2023, the management and billing of your email services will be available in your Exact Hosting account. The configuration of your emails will remain the same, specifically the sending and receiving of emails as well as your password information. Renewal invoices for email services will be sent out seven days before your service was set to renew with Vistaprint.
| Frequently asked questions | Key dates and details |
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Starting August 30th, you will fully be a part of the Exact Hosting family.
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Updating primary account information
The primary account information should often be the owner and manager of services for the account. Exact Hosting uses this information to verify account ownership.
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Open the client area click Account, then Login.
- Select Account details.
- Click Save changes to finalize.
Managing your payment method
Exact Hosting offers auto-renewal for services if there is a valid form of payment on file.
Important: Our team cannot accept credit card details by email or phone. Manually updating payment is the best way to ensure services are renewed.
Adding a credit card
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Open the client area click Account and then Login.
- To add a card, select Billing, then Payment methods.
- Click Add new credit card.
- Enter the required fields and hit Save changes.
Removing a credit card
It is not possible to modify the credit card information on file. Removing the card and re-adding it is advised.
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Open the client area click Account and then Login.
- To remove a card, select Billing, then Payment Methods.
- Find the icons to the right of the card in question, and click Delete.
- Click Yes to confirm.
Pay your invoice
All invoices can be managed in the Exact Hosting client area.
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Open the client area click Account, and then Login.
- Click Invoices.
- Select Unpaid next to the desired invoice.
- Hit Pay now.
- Enter card information if none is on file and press Submit payment.
Vistaprint email client information
Email services can be connected to your email client software using an IMAP or POP3 connection. Specific setting information is required for the email software to function correctly.
Note: Enhanced email is managed within your Exact Hosting account.
Cluster B email client settings
| IMAP | POP3 | |
| Username |
Your full email address |
Your full email address |
| Password | Your email password | Your email password |
| Inbound and Outbound mail server hostname | mail.exacthosting.com | mail.exacthosting.com |
| Inbound port (SSL) | 993 | 995 |
| Outbound port (SSL) | 465 | 465 |
Instructions for popular email clients
As a courtesy, we have provided links to certain third-party email client products. We do not directly support these third-party products. If the email server settings provided in this article do not work to connect your chosen email client software, then this will require reaching out to that third party’s support directly for further troubleshooting with their product.
- Mozilla Thunderbird
- Windows 10 Mail
- Microsoft Outlook
- iPhone and iPad
- Apple Mail
- Gmail setup
- Gmail sending
- Android
Managing the Enhanced email service
The enhanced email service also known as hosted email can be managed from your Exact Hosting account. You can add additional users, remove users, and change passwords.
Adding an email account
- Log in to the client area.
- Select Services.
- Press Active to enter your service.
- Hit Setup mailbox.
- Fill in the required fields and press Save.
Removing an email account
- Log in to the client area.
- Select Services.
- Press Active to enter your service.
- Select Delete.
- Hit OK to confirm.
Editing an email account password
- Log in to the client area.
- Select Services.
- Press Active to enter your service.
- Hit Edit.
- Enter the new password and select Save.
Canceling services
Services can be canceled within the Exact Hosting client area. To cancel a domain, the auto-renew must be disabled and the domain will naturally expire and leave your account.
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Open the client area click Account and then Login.
- Click on Services.
- Find the service you wish to adjust and click anywhere on that row.
- Click Request cancellation.
- Briefly describe your reason for cancellation, check the confirmation box, select the Cancellation type, and click Request cancellation.
Exact Hosting support information
We look forward to providing you with exceptional service, and we appreciate your understanding and patience during this transition.
- We are available Monday-Friday, 8 am-8 pm EST
help@exacthosting.com
1.844.818.1150
1.434.951.7900 - Exact Hosting knowledge base
- Exact Hosting status page
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