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Vistaprint customer acquisition account guide

We are excited to announce that as of Aug 30th, 2023, ExactHosting.com will be your new Email service provider. This transition is part of an agreement between Vistaprint.com and Exact Hosting, and we're delighted to have the opportunity to serve you. Exact Hosting is a trusted provider of premium Web Hosting, WordPress, Domain registration, and email services.

Exact Hosting is owned by Tucows Inc. Established in 1993, Tucows is the largest wholesale domain registrar, dedicated to providing exceptional customer service and pushing for positive change at every level of the Internet. At Exact Hosting, our mission is to support your online presence and growth, whether you're a thriving enterprise or an ambitious startup.

Welcome information

Here's what you need to know about this transition:

Email services: Starting on Aug 30th, 2023, the management and billing of your email services will be available in your Exact Hosting account. The configuration of your emails will remain the same, specifically the sending and receiving of emails as well as your password information. Renewal invoices for email services will be sent out seven days before your service was set to renew with Vistaprint.

Frequently asked questions Key dates and details

What is happening?

  • Emails from the Vistaprint brand will be moved to Exact Hosting.

How will you be notified?

  • Email notices were sent out beginning August 17th.

How will Exact Hosting support the customers?

Starting August 30th, you will fully be a part of the Exact Hosting family.

  • Domain registrations and email subscriptions will be transferred to us. 
  • We will manage your domain and subscription.

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Updating primary account information

The primary account information should often be the owner and manager of services for the account.  Exact Hosting uses this information to verify account ownership.

  1. Open the client area click Account, then Login.
    Exact hosting account login.png
  2. Select Account details.
    Client area account details.png
  3. Click Save changes to finalize.
    whmcs-editing1-account-details.png

    whmcs-editing3-account-details.png

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Managing your payment method

Exact Hosting offers auto-renewal for services if there is a valid form of payment on file.

Important: Our team cannot accept credit card details by email or phone.  Manually updating payment is the best way to ensure services are renewed.

Adding a credit card

  1. Open the client area click Account and then Login.
    Exact hosting account login.png
  2. To add a card, select Billing, then Payment methods.
    whmcs-billing-payment-methods.png
  3. Click Add new credit card.
    payment method add new cc.png
  4. Enter the required fields and hit Save changes.
    card info submit payment.png

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Removing a credit card

It is not possible to modify the credit card information on file. Removing the card and re-adding it is advised.

  1. Open the client area click Account and then Login.
    Exact hosting account login.png
  2. To remove a card, select Billing, then Payment Methods.
    whmcs-billing-payment-methods.png
  3. Find the icons to the right of the card in question, and click Delete.
    whmcs-delete-credit-card.png
  4. Click Yes to confirm.
    whmcs-confirm-delete.png

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Pay your invoice

All invoices can be managed in the Exact Hosting client area.

  1. Open the client area click Account, and then Login.
    Exact hosting account login.png
  2. Click Invoices.
    client area invoices.png
  3. Select Unpaid next to the desired invoice.
    invoices unpaid.png
  4. Hit Pay now.
    invoice pay now.png
  5. Enter card information if none is on file and press Submit payment.
    card info submit payment.png

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Vistaprint email client information

Email services can be connected to your email client software using an IMAP or POP3 connection.  Specific setting information is required for the email software to function correctly.
Note: Enhanced email is managed within your Exact Hosting account.

Cluster B email client settings

  IMAP POP3
Username

Your full email address

ex. [email protected]

Your full email address

ex. [email protected]

Password Your email password Your email password
Inbound and Outbound mail server hostname mail.exacthosting.com mail.exacthosting.com
Inbound port (SSL) 993 995
Outbound port (SSL) 465  465

Instructions for popular email clients

As a courtesy, we have provided links to certain third-party email client products. We do not directly support these third-party products. If the email server settings provided in this article do not work to connect your chosen email client software, then this will require reaching out to that third party’s support directly for further troubleshooting with their product.

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Managing the Enhanced email service

The enhanced email service also known as hosted email can be managed from your Exact Hosting account. You can add additional users, remove users, and change passwords. 

Adding an email account

  1. Log in to the client area.
  2. Select Services.
    Exacthosting services button.png
  3. Press Active to enter your service.
    Exacthosting enhanced email active.png
  4. Hit Setup mailbox.
    Exacthosting setup mailbox button.png
  5. Fill in the required fields and press Save.
    Exacthosting setup email account fields.png

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Removing an email account

  1. Log in to the client area.
  2. Select Services.
    Exacthosting services button.png
  3. Press Active to enter your service.
    Exacthosting enhanced email active.png
  4. Select Delete.
    Exacthosting enhanced email delete.png
  5. Hit OK to confirm.
    Exacthosting enhanced email delete ok.png

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Editing an email account password

  1. Log in to the client area.
  2. Select Services.
    Exacthosting services button.png
  3. Press Active to enter your service.
    Exacthosting enhanced email active.png
  4. Hit Edit.
    Exacthosting enhanced email edit.png
  5. Enter the new password and select Save.
    Exacthosting enhanced email edit fields.png

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Canceling services

Services can be canceled within the Exact Hosting client area.  To cancel a domain, the auto-renew must be disabled and the domain will naturally expire and leave your account.

  1. Open the client area click Account and then Login.
    Exact hosting account login.png
  2. Click on Services.
    exact-hosting-client-area-services.png
  3. Find the service you wish to adjust and click anywhere on that row.
    services-small-website-hosting-with-cpanel.png
  4. Click Request cancellation.
    request-cancelation-whmcs.png
  5. Briefly describe your reason for cancellation, check the confirmation box, select the Cancellation type, and click Request cancellation.
    cancellation-form-whmcs.png

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Exact Hosting support information

We look forward to providing you with exceptional service, and we appreciate your understanding and patience during this transition.

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