Webs/Vistaprint customer acquisition account guide

Welcome to Exact Hosting Webs/Vistaprint customers!  At Exact Hosting, we aim to support your online presence and growth, whether you're a thriving enterprise or an ambitious startup.

We are excited to announce that as of August 2nd, 2023, Exact Hosting will be your new service provider for domain names and email addresses. This transition is part of an agreement between Webs.com/Vistaprint and Exact Hosting, and we're delighted to have the opportunity to serve you.

Exact Hosting is a trusted provider of premium Web Hosting, WordPress, Domain registration, and email services. We are owned by Tucows Inc. Established in 1993, Tucows is the largest wholesale domain registrar, dedicated to providing exceptional customer service and pushing for positive change at every level of the Internet. 

• Welcome information
• Updating primary account information
• Managing your payment method
  • Adding a credit card
  • Removing a credit card
• Paying your Invoice
• Webs email client information
• Updating domain registration information
• Managing domain DNS
• Canceling services
  • Canceling web hosting services
  • Canceling a domain name renewal
• Exact Hosting support information

Welcome information

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Updating primary account information

The primary account information should often be the owner and manager of services for the account.  Exact Hosting uses this information to verify account ownership.

1. Open the client area click Account, then Login.
   
2. Select Account details.
   
3. Click Save changes to finalize.
   
   
   

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Managing your payment method

Exact Hosting offers auto-renewal for services if there is a valid form of payment on file.

Important: Our team cannot accept credit card details by email or phone.  Manually updating payment is the best way to ensure services are renewed.

Adding a credit card

1. Open the client area click Account and then Login.
   
2. To add a card, select Billing, then Payment methods.
   
3. Click Add new credit card.
   
4. Enter the required fields and hit Save changes.
   

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Removing a credit card

It is not possible to modify the credit card information on file. Removing the card and re-adding it is advised.

1. Open the client area click Account and then Login.
   
   
2. To remove a card, select Billing, then Payment Methods.
   
3. Find the icons to the right of the card in question, and click Delete.
   
4. Click Yes to confirm.
   

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Pay your invoice

All invoices can be managed in the Exact Hosting client area.

1. Open the client area click Account, and then Login.
   
2. Click Invoices.
   
3. Select Unpaid next to the desired invoice.
   
4. Hit Pay now.
   
5. Enter card information if none is on file and press Submit payment.
   

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Webs email client information

Email services can be connected to your email client software using an IMAP or POP3 connection.  Specific setting information is required for the email software to function correctly.

Note: An email notification will be sent when your services are migrated to Exact Hosting servers. Your email settings must be changed to Exact Hosting settings at that time.

• Receiving Mail
• Sending Mail
• Email ports
• Instructions for popular email clients

Receiving mail setting

The username is your full email address, and the password is what you set up in the mail services section of your Webs account.

Incoming IMAP mail server

imap.everyone.net 

Incoming POP3 mail server

pop.everyone.net 

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Sending mail setting

Outgoing SMTP mail server

smtp.everyone.net

• Outlook email settings for Outgoing Server Check the box that reads: "My outgoing server (SMTP) requires authentication".
• Optional alternate SMTP port: 2525

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Email ports

Each port depends on what specific setting was chosen in your email client software i.e. if IMAP was chosen, select the IMAP port number.

Note: The authenticated SMTP username and password are the same as your IMAP and POP username and password.

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Instructions for popular email clients

As a courtesy, we have provided links to certain third-party email client products. We do not directly support these third-party products. If the email server settings provided in this article do not work to connect your chosen email client software, then this will require reaching out to that third party’s support directly for further troubleshooting with their product.

• Mozilla Thunderbird
• Windows 10 Mail
  
• Microsoft Outlook
  
• iPhone and iPad
  
• Apple Mail
  
• Gmail setup
  
• Gmail sending
  
• Android

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Updating domain registration information

Registrars use domain registrant information to identify the owner of a domain registration. The domain registrant information is not the same as the primary account information, it is important to keep these two sets of contacts accurate.

1. Open the client area click Account and then Login.
   
   
   
2. Click on Domains.
   
   
   
3. Select the desired domain.
   
   
4. Hit Contact information.
   
   
   
5. The registrar uses the contact details to send information relevant to your domain regarding upcoming renewals and contact information confirmations.
   

   Use existing account contact	Select this if you want the domain contacts to match the account contact details.
   Specify custom information below	Select this if you want to input information that is different from the account holder manually.

   
   
   
6. Select Save changes to finalize.
   

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Managing domain DNS

Webs DNS will remain active until September 30th, and customers will not need to take any action on their DNS settings.

For immediate DNS changes please contact Exact Hosting support.

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Canceling services

Services can be canceled within the Exact Hosting client area.  To cancel a domain, the auto-renew must be disabled and the domain will naturally expire and leave your account.

Cancel web hosting services

1. Open the client area click Account and then Login.
   
2. Click on Services.
   
3. Find the service you wish to adjust and click anywhere on that row.
   
4. Click Request cancellation.
   
5. Briefly describe your reason for cancellation, check the confirmation box, select the Cancellation type, and click Request cancellation.
   

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Canceling a domain name renewal

To cancel a domain, disable the auto-renew feature within the Exact Hosting client dashboard and allow the domain to expire fully.

Note: During this time, the registrar may continue to send renewal reminder notifications that can be disregarded if you no longer want the domain.

1. Open the client area click Account, and then Login.
   
2. Click on Domains.
   
3. Select the correct domain by clicking anywhere on its row.
   
4. Choose Auto renew.
   
5. Select Disable auto renew.
   

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Exact Hosting support information

We look forward to providing you with exceptional service, and we appreciate your understanding and patience during this transition.

• We are available Monday-Friday, 8 am-8 pm EST
  [email protected]
  1.844.818.1150 
  1.434.951.7900
• Exact Hosting knowledge base
• Exact Hosting status page

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