Exact Hosting Client Area Management Guide

The Exact Hosting client area is where you manage your services, billing, account contacts, and support requests in one place. This guide walks you through the most common tasks, including locating your support PIN, resetting your password, updating payment methods, granting account access to others, managing domain renewals, and cancelling services.

About the client area

The client area at my.exacthosting.com is your central dashboard for everything tied to your Exact Hosting account. From there you can view active services, pay invoices, update your contact details, and adjust security settings. Account owners can also grant permissions to additional users so a team member, developer, or family member can help manage the account.

Before you begin

• An active Exact Hosting account. You need your username and password to sign in to the client area.
• Access to the email on file. Password resets and account notifications are sent to your account email, so make sure you can receive mail at that address.

Accessing the client area

Most tasks in this guide start the same way. Sign in once, then jump to the section you need.

1. Open the Exact Hosting client area, click Account, and then Login.
2. Enter your username and password, then press Login.

Locating your support PIN

The support PIN verifies your identity when you contact Exact Hosting Support. Provide it to an agent so they can look into your account, share details, and confirm ownership.

1. Sign in to the client area.
2. Your support PIN appears on the dashboard after you log in.

Generating a new support PIN

1. Sign in to the client area.
2. On the dashboard, click Generate new pin to replace the current PIN.

Resetting your account password

If you have lost or forgotten your password, request a reset email. The reset link is sent only to the email address on file.

1. Open the Exact Hosting client area login page.
2. Select Forgot password.
3. Enter the email address associated with the account.
4. A confirmation message appears whether or not the email is on file. Check your inbox for the reset link.

Updating your primary account information

Keep your billing name, address, and phone number current so invoices and account notices reach you.

1. Sign in to the client area.
2. Select Account details.
3. Edit the fields you want to change.
4. Click Save changes to finalize.

Updating your profile email

Your profile email is used for sign-in and notifications. Update it whenever you change email providers or addresses.

1. Sign in to the client area.
2. Select Your Profile.
3. Edit your email address.
4. Click Save changes to finalize the update.

Managing your payment method

Exact Hosting auto-renews services when you have a valid payment method on file. You can add or remove cards from the client area at any time.

Adding a credit card

1. Sign in to the client area.
2. Select Billing > Payment Methods.
3. Click Add new credit card.
4. Enter the required fields and click Save changes.

Removing a credit card

Credit card details on file cannot be edited. To change a card, delete the existing one and add the updated card.

1. Sign in to the client area.
2. Select Billing > Payment Methods.
3. Find the card you want to remove and click the Delete icon to its right.
4. Click Yes to confirm.

Paying an invoice

All invoices, paid and unpaid, are available in the client area. Use the steps below to pay an open invoice.

1. Sign in to the client area.
2. Click Invoices.
3. Select Unpaid next to the invoice you want to settle.
4. Click Pay now.
5. If no card is on file, enter your card details and click Submit payment.

Managing account users and access

You can give two kinds of users access to your Exact Hosting account: sub-accounts and contacts. Sub-accounts can sign in and manage the account based on the permissions you grant. Contacts cannot sign in — they only receive email notifications.

Adding a sub-account

Use sub-accounts when you want someone (such as a co-owner or admin) to log in and perform tasks on your behalf. You control exactly what each sub-account can do.

1. Sign in to the client area.
2. Click the Hello, {your name} menu and select User management.
3. Enter the email address of the person you want to invite and click Send invite.
4. Choose the permissions to grant, or select all permissions for full access.
5. The invitee has seven days to accept. After that, the invite expires and you'll need to send a new one.
6. Once they accept, they sign in with an existing Exact Hosting account or create a new one to gain access.

Adding a new contact

Contacts receive email notifications but cannot sign in. Add a contact when you want someone, like a web developer or family member, to stay informed without account access.

1. Sign in to the client area.
2. Click the Hello, {your name} menu and select User management.
3. Choose Add new contact and click Go.
4. Fill in the contact's details, choose which notifications they should receive, and click Save changes.

Managing domain auto-renewal

Auto-renewal keeps a domain registered each year without you having to take action. You can enable or disable it for individual domains or in bulk.

1. Sign in to the client area.
2. Click the Domains section.
3. Select the domain you want to manage.
4. Click Auto renew, then Enable auto-renew or Disable auto-renew.

Manually renewing a domain

1. Sign in to the client area.
2. Click the Domains section.
3. Choose Domains > Renew domains.
4. Select one or more domains to renew.
5. Choose the number of renewal years and click Add to cart.
6. Click View cart.
7. Confirm your selection and click Checkout.

Bulk auto-renew changes

Use the bulk action when you want to enable or disable auto-renew for multiple domains at once.

1. Sign in to the client area.
2. Click the Domains section.
3. Check the boxes next to the domains you want to update.
4. Click More and select Auto-renewal status.
5. Choose Enable or Disable for the selected domains.

Cancelling services

You can cancel hosting and other services directly from the client area. Domains follow a slightly different process — disable auto-renew and let the domain expire.

Cancelling a web hosting service

1. Sign in to the client area.
2. Click Services.
3. Find the service you want to cancel and click anywhere on its row.
4. Click Request cancellation.
5. Briefly describe your reason, check the confirmation box, choose the cancellation type, and click Request cancellation.

Cancelling a domain renewal

To cancel a domain, disable auto-renew and let it expire naturally. Your domain remains active until the current registration period ends.

1. Sign in to the client area.
2. Click Domains.
3. Select the domain by clicking anywhere on its row.
4. Choose Auto renew.
5. Select Disable auto renew.

Next steps

• Save your support PIN. Keep it handy so you can verify your identity quickly when you contact Exact Hosting Support.
• Enable two-factor authentication (2FA). Add an extra layer of security to your sign-in. See the Two-Factor Authentication Support Guide for setup steps.
• Review your billing details. Confirm your payment method and contact email are current so renewals process without interruption.

Questions? Contact Exact Hosting Support.