Managing hosting plans and domain name renewals

Exact Hosting offers a variety of domain, website, and email hosting plans, including WordPress and Managed WordPress plans. Using the Exact Hosting client dashboard, you can upgrade and downgrade hosting plans and cancel your services or domain name renewals. Hosting plans are available for purchase for up to three years.

• Upgrading or downgrading a hosting plan
• Canceling a hosting plan
• Managing domain name renewal settings
  • Canceling a domain name renewal
• Managing your payment method
  • Adding a credit card
  • Removing a credit card

Upgrading or downgrading a hosting plan

Exact Hosting plans can be upgraded, downgraded, or canceled anytime in the Exact Hosting client area.

Note: Customers on legacy hosting plans may upgrade their services to a modern plan but can not revert to legacy hosting plans.

1. Login to the client area of the Exact Hosting website.
   
2. Click on Services.
   
3. Find the service you wish to adjust and click anywhere on that row.
   
4. Click Upgrade/downgrade to select a new plan.
   
5. Choose your subscription period and click Choose Product.
   
6. Confirm the payment method is correct and click Continue to finalize your payment.
   

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Canceling a hosting plan

1. Visit the Exact Hosting website and click Login to access the client area.
   
2. Click on Services.
   
3. Find the service you wish to adjust and click anywhere on that row.
   
4. Click Request cancellation.
   
5. Briefly describe your reason for cancellation, check the confirmation box, select the Cancellation type and click Request cancellation.
   

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Managing domain name renewal settings

Our system automatically generates invoices and processes payments for domain names that are set to auto-renew and have a valid payment method on file. For information about how to ensure your payment details are up-to-date, please refer to the section about Managing your payment method.

Canceling a domain name renewal

To cancel a domain, disable the auto-renew feature within the Exact Hosting client dashboard and allow the domain to expire fully.

Note: During this time, the registrar may continue to send renewal reminder notifications that can be disregarded if you no longer want the domain.

1. Visit the Exact Hosting website and click on Login to access the client area.
   
2. Click on Domains.
   
3. Select the correct domain by clicking anywhere on its row.
   
4. Choose Auto renew.
   
5. Select Disable auto renew.
   
6. Click on My Domains.
   
7. Confirm your domain renewal status is correct.
   

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Managing your payment method

While our team cannot accept credit card details by email or over the phone, updating the card information inside your account is easy.

Adding a credit card

The Exact Hosting system accepts all major credit cards for auto-pay.

Debit cards are not a valid form of payment for Exact Hosting services.

1. Visit the Exact Hosting website and click on Login.
   
2. To add a card, select Billing, then Payment Methods.
   
3. Click Add new credit card.
   
4. Create a personalized label in the Description field as an option.
   
5. Enter your Card Number, Expiry Date, CVV/CVC2, and click Save Changes.
   

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Removing a credit card

Credit card information on file cannot be modified. Instead, we suggest removing the outdated or incorrect card.

1. Visit the Exact Hosting website and click on Login.
   
   
2. To remove a card, select Billing, then Payment Methods.
   
3. Find the icons to the right of the card in question, and click Delete.
   
4. Click Yes in the confirmation pop-up window.
   

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