Managing Email Disk Usage

Every email account on Exact Hosting has a storage quota. When a mailbox hits its quota, it stops receiving new messages. This article shows administrators how to review and adjust mailbox quotas, and shows individual users how to check their own disk usage in webmail.

About email disk quotas on Exact Hosting

Exact Hosting offers two email products, each with its own quota model:

• Enhanced Email — Each mailbox has a fixed quota set at the plan level. Administrators can review usage in the client area but must contact support to increase a mailbox's quota.
• cPanel email — Each mailbox draws from the hosting plan's overall disk allocation. Administrators can resize individual mailbox quotas directly in cPanel.

For setup and account management, see Managing Enhanced Email Accounts. For SMTP and IMAP/POP settings, see Email DNS records and mail client settings.

Before you begin

• Administrator access to the Exact Hosting client area. Required to review Enhanced Email quotas and access cPanel.
• Webmail credentials (for end users). Individual users check their own disk usage by signing in to webmail.
• The correct webmail cluster (Enhanced Email only). Enhanced Email runs on two clusters with separate login URLs. Confirm which one your service uses on the Services page of the client area.

Step 1: Review Enhanced Email quotas as an administrator

Use this path to see how much storage each Enhanced Email mailbox is using.

1. Visit Exact Hosting and click Login.
2. Click Services.
3. Click the Enhanced Email service you want to review.
4. Review the quota and percentage used displayed next to each mailbox.

Note: Enhanced Email mailbox quotas cannot be changed in the client area. To upgrade a mailbox quota, contact Exact Hosting Support.

Step 2: Review and adjust cPanel email quotas as an administrator

cPanel email quotas come out of your hosting plan's overall disk space. If the plan is full, you can either free up space or upgrade the plan.

1. Visit Exact Hosting and click Login.
2. Click Services.
3. Click the relevant cPanel hosting plan.
4. Click the Email accounts quick shortcut.
5. Review the current usage and quota limit for each email account.
6. Click Manage on the email account you want to adjust.
7. Update the allocated storage, in megabytes, to the value you want.
8. Click Update email settings to save.

Warning: If the entire hosting plan has reached capacity, increasing a single mailbox quota will not solve the problem. Upgrade your hosting plan for more disk space or bandwidth.

Step 3: Check disk usage as an individual user

Individual mailbox users can check their own usage in webmail. The steps differ depending on which email product you use.

Note: Third-party mail clients such as Outlook and Apple Mail do not report accurate server-side disk usage. Always check usage from webmail.

Checking cPanel webmail disk usage

You can sign in to cPanel webmail at either example.com/webmail, replacing example.com with your domain, or at webmail.cpanel.net.

1. Sign in at webmail.cpanel.net.
2. Hover your cursor over the disk usage bar to see your usage. Click the bar for more details.
3. The pop-out shows your individual mailbox usage and the cPanel plan's overall usage.

Tip: Maximise your browser window. The disk usage bar may be hidden on narrower viewports.

Checking Enhanced Email disk usage

Enhanced Email runs on two webmail clusters. Sign in to the cluster that hosts your service.

1. Sign in to the appropriate webmail portal.
2. Hover your cursor over the disk usage bar to see your usage. Click the bar for more details.
3. The pop-out shows your individual usage and message count.

Next steps

• Free up space. Delete or archive old messages and empty the Trash and Spam folders to lower your usage.
• Increase a quota. For cPanel mailboxes, raise the quota in cPanel as shown above. For Enhanced Email, contact Exact Hosting Support to upgrade.
• Upgrade your hosting plan. If your overall cPanel plan is full, upgrade to a plan with more storage.
• Set up monitoring. Encourage users to check usage in webmail regularly so mailboxes never hit the limit unexpectedly.

Questions? Contact Exact Hosting Support.