Manage Enhanced Email Accounts in Exact Hosting

Enhanced Email is Exact Hosting's hosted email service. From your Exact Hosting client area you can purchase Enhanced Email, add or remove mailboxes, change passwords, and set up forwarding-only accounts and aliases. This article walks you through each of those tasks.

About Enhanced Email

Enhanced Email, also known as hosted email, is a managed mailbox service available as an add-on to your Exact Hosting account. Each Enhanced Email service includes a set number of mailboxes tied to a specific domain. Administrators manage mailboxes, passwords, forwards, and aliases from the Exact Hosting client area.

For technical details on logging in to webmail and connecting mail clients, see the Email DNS records and mail client settings article. To check or upgrade mailbox storage, see Managing Email Disk Usage.

Before you begin

• An active Exact Hosting account. You need login credentials for the Exact Hosting client area.
• A domain to assign to the service. You can register a new domain, transfer an existing domain, or use a domain you already own, with nameservers pointed to Exact Hosting.
• Administrator access. Only users with account-level access can add, remove, or edit mailboxes.

Purchasing Enhanced Email

Order a new Enhanced Email service when you need a fresh set of hosted mailboxes for a domain.

1. Log in to the Exact Hosting client area, or visit the Exact Hosting storefront directly.
2. Click Services, then Order new services.
3. Select Enhanced Email and click Order now.
4. Choose how you want to assign a domain to the service. See the domain options table below.
5. Set the number of mailboxes you need and click Continue.
6. Click Checkout to complete the order.

Domain assignment options

Adding a mailbox

Add a new mailbox whenever you need to provision an email account for a user on your domain.

1. Log in to the Exact Hosting client area.
2. Click Services.
3. Click Active next to your Enhanced Email service to open it.
4. Click Setup mailbox.
5. Fill in the required fields and click Save.

Removing a mailbox

Remove a mailbox when an account is no longer needed. Removing a mailbox is permanent and deletes all stored mail for that address.

Warning: Deleting a mailbox permanently removes all messages stored in it. Back up any important mail before you proceed.

1. Log in to the Exact Hosting client area.
2. Click Services.
3. Click Active next to your Enhanced Email service.
4. Click Delete next to the mailbox you want to remove.
5. Click OK to confirm.

Changing a mailbox password

Reset an Enhanced Email password from the client area. This is the same path an administrator uses to set an initial password for a new user.

1. Log in to the Exact Hosting client area.
2. Click Services.
3. Click Active next to your Enhanced Email service.
4. Click Edit next to the mailbox.
5. Enter the new password and click Save.

Adding a forwarding-only account

A forwarding-only account receives mail at an address on your domain and immediately forwards it to another mailbox. It does not store mail.

Note: Forwarding-only accounts are subject to the Forward Opt-In approval workflow. The forwarding destination must approve the forward by email before mail begins flowing. See Forward Opt-In Feature for Enhanced Email.

1. Log in to the Exact Hosting client area.
2. Click Services.
3. Click Active next to your Enhanced Email service.
4. Click Setup forwarding mailbox.
5. Enter the forwarding address, the source, and the destination address mail should be forwarded to, then click Save.

Adding an alias

An alias is an additional address that delivers mail into an existing mailbox. Use aliases when one person needs to receive mail at multiple addresses, for example, sales@ and info@, without creating separate mailboxes.

1. Log in to the Exact Hosting client area.
2. Click Services.
3. Click Active next to your Enhanced Email service.
4. Click Add alias.
5. Fill in the alias address and the mailbox it should deliver to, then click Save.

Next steps

• Configure your mail client. Set up Outlook, Apple Mail, or another client using the server settings in Email DNS records and mail client settings.
• Monitor mailbox usage. Review per-mailbox quotas in Managing Email Disk Usage to avoid service interruptions.
• Review the Forward Opt-In rules. If you set up forwarding accounts, read Forward Opt-In Feature for Enhanced Email so recipients know to approve the request.
• Review the Email Acceptable Use Policy. Make sure your usage stays within the bulk-mail and anti-abuse rules in Email Acceptable Use Policy.

Questions? Contact Exact Hosting Support.