Two-factor authentication support guide

Two-Factor Authentication (2FA) adds an extra layer of security to your account.  Our 2FA service can be enabled or disabled at any time within your account. 

External apps like Google authenticator or Duo syncs the code on your device and will be required to log into your account.  You'll want to download the app on your device before proceeding. 

• Enabling 2FA
• Disabling 2FA

Enable 2FA for your account

1. Log in to your account.
2. In the upper right corner, select the Hello,  drop-down, then Security settings.
   
3. This page also displays the current status of your 2FA.  Select Click here to enable.
   
4. Click Get started to proceed.  
   
5. Open the app of your choice, and you can either scan the QR code or enter the code manually.  Successfully pairing will generate an authentication code to verify the setup.
6. After you sync your device, you'll see the confirmation screen with your backup code. 
   Important: Save this code, it will be required for login if you cannot access your authenticator app. 
   

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How to remove 2FA from your account

1. Log in to your account.
2. In the upper right corner, select the Hello,  drop-down, then Security settings.
   
   
   
3. Select Click here to disable to remove the linked 2FA from your account.
   

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