Adding new email accounts

This article walks you through creating a new email mailbox for a domain hosted on your cPanel account. Use this to set up addresses such as info@yourdomain.tld, give each team member their own mailbox, or add role-based addresses for your business.

About cPanel email accounts

cPanel's Email Accounts interface lets you create and manage mailboxes for any domain that points to your hosting plan. Each new mailbox gets its own login, storage quota, and webmail access. You can connect mailboxes to any standard email client over IMAP or POP, or use the built-in webmail.

Before you begin

• cPanel login credentials. You need access through the Exact Hosting portal or your domain's /cpanel URL.
• The full mailbox address you want to create. Decide on the local part (the portion before the @) and which of your domains it should use.
• A strong password. Have a password ready, or use the built-in Password Generator.
• An idea of how much storage to allocate. You can set a specific mailbox quota or use the unlimited option.

Step 1: Log in to cPanel

1. Sign in to the Exact Hosting portal and open cPanel from your hosting dashboard, or
2. Go directly to yourdomain.tld/cpanel and enter your cPanel username and password.

Step 2: Open Email Accounts

From the cPanel home screen, locate the Email section and click Email Accounts. You'll see a list of existing mailboxes on your account.

Step 3: Start a new account

Click Create (or Add Email Account, depending on your cPanel theme) to open the new mailbox form.

Note: Button labels vary by cPanel theme. The current Jupiter theme uses Create.

Step 4: Enter the mailbox details

1. In the Username (or Email) field, type the part of the email address that comes before the @.
2. If you have multiple domains, choose the correct one from the Domain dropdown.
3. In the Password field, enter a strong password. Click Password Generator if you want cPanel to create one for you.
4. In the Storage Space (or Mailbox Quota) field, enter the amount of storage for this mailbox in megabytes, or select Unlimited.

Tip: Save generated passwords in a secure password manager before leaving the page. cPanel will not display the password again after the account is created.

Step 5: Create the account

Click Create (or Create Account) to save the new mailbox. cPanel confirms the new account and adds it to your mailbox list.

Step 6: Connect the mailbox to an email client

From the list of email accounts, find the new mailbox and click Connect Devices (or Set Up Mail Client) to view the IMAP, POP, and SMTP server settings. cPanel also provides auto-configuration scripts for popular mail clients.

Next steps

• Access webmail. Sign in at yourdomain.tld/webmail using the full email address and the password you just set.
• Set up forwarding or an autoresponder. See the related articles in this knowledge base for routing incoming mail or auto-replying when you're away.
• Review your email routing. If mail isn't arriving, confirm that the domain's MX records point to your cPanel server.

Questions? Contact Exact Hosting Support.