Getting started with Exact Hosting for EnomCentral customers

Welcome to Exact Hosting, EnomCentral customers!

We are excited to announce that beginning November 6th, 2024, Exact Hosting will be your new service provider for domain names and email addresses. This transition is part of an agreement between EnomCentral and Exact Hosting, and we're delighted to have the opportunity to serve you.

Exact Hosting is a trusted provider of premium domain registration. We are owned by Tucows Inc. Established in 2015, Tucows is the largest wholesale domain registrar, dedicated to providing exceptional customer service and pushing for positive change at every level of the Internet.

Welcome information

Updating primary account information

The primary account information should often be the owner and manager of services for the account.  Exact Hosting uses this information to verify account ownership.

1. Open the client area, click Account, and then Login.
   
2. Select Account details.
   
3. Click Save changes to finalize.
   
   
   

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Managing your payment method

Exact Hosting offers auto-renewal for services if there is a valid form of payment on file.

Important: Our team cannot accept credit card details by email or phone.  Manually updating payment is the best way to ensure services are renewed.

Adding a credit card

1. Open the client area click Account and then Login.
   
2. To add a card, select Billing, then Payment methods.
   
3. Click Add new credit card.
   
4. Enter the required fields and hit Save changes.
   

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Removing a credit card

The credit card information on file cannot be modified. Removing and re-adding the card is advised.

1. Open the client area click Account and then Login.
   
2. To remove a card, select Billing, then Payment Methods.
   
3. Find the icons to the right of the card in question, and click Delete.
   
4. Click Yes to confirm.
   

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Pay your invoice

All invoices can be managed in the Exact Hosting client area.

1. Open the client area click Account, and then Login.
   
2. Click Invoices.
   
3. Select Unpaid next to the desired invoice.
   
4. Hit Pay now.
   
5. Enter card information if none is on file and press Submit payment.
   

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Canceling services

Services can be canceled within the Exact Hosting client area.  To cancel a domain, the auto-renew must be disabled and the domain will naturally expire and leave your account.

1. Open the client area click Account and then Login.
   
2. Click on Services.
   
3. Find the service you wish to adjust and click anywhere on that row.
   
4. Click Request cancellation.
   
5. Please briefly describe your reason for canceling, check the confirmation box, select the Cancellation type, and click "Request cancellation."
   

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Exact Hosting support information

We look forward to providing you with exceptional service, and we appreciate your understanding and patience during this transition.

• Contacting Exact Hosting Customer Service 
• Exact Hosting knowledge base
• Exact Hosting status page

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