Starting April 1, 2025, Exact Hosting began collecting Canadian Sales Tax (GST/HST) on all new and renewing services for customers residing in Canada. This article explains why the change was made, who is affected, and how the tax is calculated on your invoice.
About Canadian Sales Tax on Exact Hosting invoices
As of April 1, 2025, Exact Hosting applies Goods and Services Tax (GST) or Harmonized Sales Tax (HST) to invoices for customers with a Canadian billing address. The applicable rate is determined by the province or territory of the billing address on your account. This update aligns Exact Hosting's billing practices with Canadian tax law.
Common questions
Why is Exact Hosting now collecting GST/HST?
This update aligns our billing practices with Canadian tax laws. Customers now see the applicable Goods and Services Tax (GST) or Harmonized Sales Tax (HST) added to their invoices based on their province or territory.
Who is affected?
All Exact Hosting customers with a Canadian billing address are affected. The tax rate applied depends on the province or territory associated with that address.
When did this take effect?
GST/HST collection began on April 1, 2025. Exact Hosting notified all affected customers by email on March 28, 2025.
Does this apply to existing services?
Yes — taxes are applied to all new purchases and renewals starting April 1, 2025. Services that were paid in full before that date are not retroactively taxed for the period already covered.
How is the tax determined?
Sales tax is based on the province or territory of the billing address associated with your Exact Hosting account.
How do I update my billing address?
You can update your billing address from your Exact Hosting client area, or by contacting customer support. [LINK NEEDED — link to "Update billing address" KB article when available]
What is Exact Hosting's HST/GST registration number?
Exact Hosting's HST registration number is 0739 1223 RT9999.
Next steps
- Verify your billing address. Sign in to the Exact Hosting client area and confirm your province or territory is correct so the right tax rate is applied.
- Review a recent invoice. Check that the GST or HST line item matches your expected rate. Contact support if anything looks off.
- Review related tax articles. See the W-9 form and VAT FAQ articles for tax information that applies in other jurisdictions.
Questions? Contact Exact Hosting Support.
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