Canadian Sales Tax (GST/HST) FAQ

Starting April 1, 2025, Exact Hosting will begin collecting Canadian Sales Tax (GST/HST) on all new and renewing services for customers residing in Canada.

Sales tax will be calculated based on the billing address provided on the customer account.

Why This Change?

This update aligns our billing practices with Canadian tax laws. Customers will now see applicable Goods and Services Tax (GST) or Harmonized Sales Tax (HST) added to their invoices based on their province or territory.

Who Will Be Affected?

  • All customers with a Canadian billing address.

Effective Date

April 1, 2025

How Taxes Are Determined

Sales tax is based on the province or territory of the billing address associated with your account.

Customer Notification

We have notified all affected customers by email as of March 28, 2025.

FAQs

Q: Will this apply to existing services?
A: Taxes will be applied to all new purchases and renewals starting April 1, 2025.

Q: How do I update my billing address?
A: You can update your billing address through your account dashboard or by contacting customer support.

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