Welcome customers to Exact Hosting, a division of Tucows. This guide explains what is changing, what is staying the same, and how to manage your account during and after the transition. Our goal is to ensure a smooth migration with no disruption to your services.
About this transition
Effective February 9, 2026, hosted services previously managed by The customer have transitioned to Exact Hosting. For now, nothing changes about your hosting, pricing, or support. You can continue to submit tickets and inquiries as always, and Exact Hosting will follow up with more details in the coming weeks.
What stays the same
- No interruption to hosting services.
- No changes to products or pricing.
- Websites, applications, and infrastructure continue operating as usual.
Important: Re-enter your credit card details. While we are working to migrate credit card information, this process may take several weeks and, in some cases, credit card details may not transfer successfully. We recommend re-entering your card to ensure payments process without interruption.
What is coming
- Billing and account management will move to Exact Hosting systems.
- Future service communications come from help@exacthosting.com.
Email notification from The customer
You also receive a formal email notification from The customer confirming the transition. The full text of that message is reproduced below for reference.
Subject: A heartfelt thank you from The customer
Dear customer,
Nineteen years ago, I started The customer as a small extension of the software I was building for the RapidWeaver community. What began as a side hustle quickly grew into something much more — a close-knit community of small businesses and creators who shared my passion for building and helping others online.
Over that time, I've grown too — balancing family, work, and life's many moving parts. One thing I've learned is the importance of making space for personal growth, and that realization has led me to a bittersweet decision to pass the torch.
Today, I'm excited to share that The customer has been acquired by Exact Hosting, a company with a long history of reliable service and customer care. Together, we'll ensure a smooth transition and continue the same dependable experience you've come to expect — just with more resources and an even stronger support team behind you.
For now, nothing will change about your hosting, pricing, or support. You can continue to submit tickets and inquiries as always, and Exact Hosting will follow up with more details in the coming weeks.
From the bottom of my heart, thank you for trusting The customer for all these years. Your loyalty and kindness have shaped me both professionally and personally, and I'll always be grateful for the community we built together.
Cheers,
The customer
P.S. If you've been around long enough, you'll know The customer was named after our dog. She's still the Top Dog — nearly 13 and happily enjoying her well-earned retirement in every sunny spot she can find.
Next steps from the email
- Future communications regarding your hosting services will be sent from help@exacthosting.com.
- Add help@exacthosting.com to your trusted contacts to ensure uninterrupted delivery.
- Exact Hosting will send a follow-up email with additional details.
Support and assistance
Exact Hosting's support team is available to assist you throughout the transition and beyond.
- Live chat — Available on the support portal.
- Knowledge base: Exact Hosting Knowledge Base
- Email: help@exacthosting.com
- Phone: 1-844-818-1150
Note: During the transition period, response times may be slightly longer while customer records are fully integrated.
For more ways to reach us, see Contacting Exact Hosting Customer Support.
Next steps
- Re-enter your payment details. Confirm your credit card is on file with Exact Hosting so renewal invoices process correctly.
- Add help@exacthosting.com to your contacts. Make sure transition communications reach your inbox.
- Watch for the follow-up email. Exact Hosting will send additional details on billing access and account management.
- Continue using support as usual. Existing ticketing channels remain open during the transition.
Final notes
We appreciate the trust you placed in The customer and are pleased to continue supporting your services as part of Exact Hosting. Our team is committed to delivering the same reliability, performance, and customer care you expect. Welcome to Exact Hosting.
Questions? Contact Exact Hosting Support.
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