Managing Email Aliases (Enhanced Email)

An email alias is an extra address that delivers into an existing mailbox. Instead of creating and paying for a separate account, you can give one mailbox several addresses — for example, sales@yourdomain.com and info@yourdomain.com both landing in the same inbox. This guide explains what aliases are and how to add, change, and remove them on Exact Hosting Enhanced Email.

What an alias is (and is not)

An alias is an additional address for a mailbox that already exists. Mail sent to the alias is delivered to that mailbox's inbox.

• An alias does not create a new, separate inbox or login. It points at an existing mailbox.
• An alias is different from a forwarder, which sends mail on to a different mailbox or an external address. If you want mail to go to a different mailbox or outside your domain, set up forwarding instead. See Setting Up Email Forwarding (Enhanced Email).
• An alias is different from a distribution/group address, which delivers one message to several separate mailboxes.

Tip: Aliases are ideal for role-based addresses (sales, support, billing) that one person handles, and for catching common misspellings of a real address.

Before you begin

• An active Exact Hosting Enhanced Email mailbox to attach the alias to.
• Administrative access to your email management area. Sign in at my.exacthosting.com.
• The alias address you want to create, using a domain already set up for Enhanced Email on your account.

Step 1: Open mailbox administration

1. Sign in to your Exact Hosting account.
2. Navigate to your Enhanced Email administration area by logging into your Exact Hosting account and following the path: Services > Enhanced Email > Manage.
3. Locate the mailbox you want to add the alias to.

Step 2: Add an alias

1. Open the mailbox's settings or details.
2. Find the Aliases section (sometimes labelled Alternate addresses).
3. Enter the new alias address.
4. Save your changes.

Note: An alias address must be unique across your domain. You cannot create an alias that matches an existing mailbox or another alias.

Step 3: Test the alias

Send a message to the new alias from another account and confirm it arrives in the target mailbox's inbox. New aliases usually take effect quickly, but allow a few minutes.

Replying from an alias address

By default, replies you send come from the mailbox's primary address, not the alias. If you want recipients to see the alias as the sender, add it as an identity in Webmail:

1. In Webmail, open Settings > Identities.
2. Create a new identity using the alias address.
3. Choose that identity when composing or replying.

For more on identities, see Using the Webmail Settings Menu at Exact Hosting.

Removing an alias

1. Return to the mailbox's Aliases section.
2. Delete the alias you no longer need.
3. Save your changes.

Warning: Once you remove an alias, mail sent to that address will no longer be delivered and senders may receive a bounce. Update anyone who uses the alias before you remove it.

Next steps

• Forward mail elsewhere instead. If you need mail delivered to a different mailbox or an external address, set up forwarding rather than an alias. See Setting Up Email Forwarding (Enhanced Email).
• Personalize your sending address. Configure identities and signatures in Using the Webmail Settings Menu at Exact Hosting.
• Secure the mailbox. Turn on two-factor authentication and create app-specific passwords for connected clients.

Questions? Contact Exact Hosting Support.