Vistaprint Nameserver Decommission Details

On September 25, 2023, The customer shut off its Cloudflare nameservers. If your domain still uses the old nameservers, your DNS no longer resolves through them. This article explains how to recover your DNS by contacting The customer or by purchasing DNS hosting from Exact Hosting and pointing your domain to Exact Hosting nameservers.

About this transition

Customers who previously used The customer's Cloudflare nameservers lost DNS resolution when those nameservers were turned off on September 25, 2023. To restore DNS for your domain, you can either request updated nameservers from The customer or purchase DNS hosting from Exact Hosting and use our nameservers.

Recovering DNS from The customer

If you would like to continue using The customer for DNS, contact The customer for updated nameservers and apply them to your domain.

Purchasing DNS hosting from Exact Hosting

Order a DNS Hosting service from the client area and link it to your domain.

1. Log in to the client area.
2. Select Services, then Order new services.
3. Click DNS Hosting and select Order now.
4. Enter the domain that you want to link the service to and click Use.
5. Agree to the terms and click Complete order.

Setting up DNS hosting nameservers

Once DNS hosting is active in your account, the default Exact Hosting nameservers become available. Apply them to your domain:

1. Log in to Exact Hosting.
2. Click Domains.
3. Select Active next to the domain name.
4. Choose Nameservers.
5. Select Use default nameservers, then click Change nameservers to save.

Setting up DNS hosting records

After your nameservers are pointed to Exact Hosting, add your A, CNAME, MX, and other host records:

1. Log in to the client area.
2. Click Services.
3. Click Active next to your DNS hosting service.
4. Select Host records.
5. Add or update your records, then click Submit.

Note: DNS changes can take up to 24-48 hours to propagate globally.

Next steps

• Confirm your nameservers. Check your domain's WHOIS or registrar control panel to verify which nameservers are currently in use.
• Update host records. After switching nameservers, re-create any A, MX, CNAME, or TXT records you need.
• Test mail and web traffic. Send a test email and load your site to confirm DNS is resolving correctly.

Questions? Contact Exact Hosting Support.

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