Vistaprint Customer Acquisition Account Guide

Welcome to Exact Hosting. As of August 30, 2023, Exact Hosting became your service provider for email under an agreement between The customer and Exact Hosting. This guide explains what changed and walks through managing your account details, payment methods, invoices, email client settings, Enhanced email mailboxes, and service cancellations.

Historical context: The original transition happened on August 30, 2023. The account-management instructions in this article remain accurate, but the transition itself is now historical.

About this transition

Exact Hosting is a trusted provider of premium web hosting, WordPress, domain registration, and email services. Exact Hosting is owned by Tucows Inc. Established in 1993, Tucows is the largest wholesale domain registrar, dedicated to providing exceptional customer service and pushing for positive change at every level of the internet. Exact Hosting's mission is to support your online presence and growth, whether you are a thriving enterprise or an ambitious startup.

What changed

Starting August 30, 2023, the management and billing of your email services moved to your Exact Hosting account. Email configuration — sending, receiving, and your password — remains the same. Renewal invoices for email services arrive seven days before the service was set to renew with The customer.

Welcome information

Updating primary account information

Your primary account information should reflect the owner and manager of services for the account. Exact Hosting uses this information to verify account ownership.

1. Open the client area, click Account, then Login.
2. Select Account details.
3. Update the relevant fields.
4. Click Save changes.

Managing your payment method

Exact Hosting offers auto-renewal for services when a valid payment method is on file.

Important: Our team cannot accept credit card details by email or phone. Manually updating your payment method is the safest way to ensure services renew.

Add a credit card

1. Open the client area, click Account, and then Login.
2. Select Billing, then Payment methods.
3. Click Add new credit card.
4. Enter the required fields and click Save changes.

Remove a credit card

Credit card information on file cannot be modified. To update a card, remove it and add a new one.

1. Open the client area, click Account, and then Login.
2. Select Billing, then Payment methods.
3. Find the icons to the right of the card and click Delete.
4. Click Yes to confirm.

Paying your invoice

All invoices can be managed in the Exact Hosting client area.

1. Open the client area, click Account, and then Login.
2. Click Invoices.
3. Select Unpaid next to the desired invoice.
4. Click Pay now.
5. Enter card information if none is on file and click Submit payment.

Email client information

Connect your email to a desktop or mobile client using IMAP or POP3.

Note: Enhanced email accounts are managed inside your Exact Hosting account. See the Enhanced email article for details.

Cluster B email client settings

Instructions for popular email clients

As a courtesy, we have provided links to certain third-party email client products. We do not directly support these third-party products. If the email server settings in this article do not connect your client, contact that vendor's support directly.

• Mozilla Thunderbird
• Windows 10 Mail
• Microsoft Outlook
• iPhone and iPad
• Apple Mail
• Gmail setup
• Gmail sending
• Android

Managing the Enhanced email service

The Enhanced email service, also known as hosted email, is managed from your Exact Hosting account. You can add users, remove users, and change passwords.

Add an email account

1. Log in to the client area.
2. Select Services.
3. Click Active to enter your service.
4. Click Setup mailbox.
5. Fill in the required fields and click Save.

Remove an email account

1. Log in to the client area.
2. Select Services.
3. Click Active to enter your service.
4. Select Delete.
5. Click OK to confirm.

Edit an email account password

1. Log in to the client area.
2. Select Services.
3. Click Active to enter your service.
4. Click Edit.
5. Enter the new password and click Save.

Canceling services

Services can be canceled within the Exact Hosting client area. To cancel a domain, disable auto-renew — the domain naturally expires and leaves your account.

1. Open the client area, click Account, and then Login.
2. Click Services.
3. Find the service you want to adjust and click anywhere on that row.
4. Click Request cancellation.
5. Briefly describe your reason for cancellation, check the confirmation box, select the cancellation type, and click Request cancellation.

Next steps

• Update your account details. Confirm primary contact information so Exact Hosting can verify ownership.
• Add a payment method. Enter a credit card so renewals process automatically.
• Configure your email client. Use the IMAP or POP3 settings above to add your email to your desktop or mobile device.
• Manage Enhanced email. Add, remove, or update mailboxes from the client area.
• Get more help. Visit the Exact Hosting Knowledge Base and status page.

Questions? Contact Exact Hosting Support.