Managing cPanel Access

Your cPanel login is the main gateway to your Exact Hosting account: files, email, databases, SSL, and more. This article shows you how to find your cPanel credentials, sign in directly without going through the Exact Hosting client area, and reset your password from four different places.

About cPanel access

cPanel is the control panel that comes with every Exact Hosting cPanel hosting plan. You can reach it through the Exact Hosting client area, but you can also sign in directly with your server name, username, and password. Direct access is convenient when you want a faster login, when you need to share access with a trusted developer, or when the Exact Hosting client area is temporarily unavailable.

If you ever lose your cPanel password, you can reset it from the cPanel login page, from the Exact Hosting client area, from within cPanel itself, or, if you have a reseller plan, from WHM (Web Host Manager).

Before you begin

• An active Exact Hosting cPanel hosting plan. The steps below assume you can sign in to the Exact Hosting client area or already have cPanel credentials.
• Your domain pointing to the hosting server. Domain-based cPanel URLs (such as example.com/cpanel) only work once DNS points to your hosting IP.

Locating your cPanel login credentials

Gather three things — server name, username, and password — so you can sign in to cPanel directly. You can share these with a trusted developer at your discretion.

1. Open the Exact Hosting client area, click Account, then click Login.
2. Select Services.
3. Click Active next to your hosting service.
4. Click Login to cPanel.
5. Note the server name and port number from your browser's address bar (for example, servername.exacthosting.com:2083).
6. Copy the login username from the Current user field in cPanel's general information panel.

Accessing cPanel through a web browser

You can use any of the URLs below to reach the cPanel login screen directly. Replace example.com with your domain and servername with your assigned Exact Hosting server hostname.

Resetting a password on the cPanel login page

If you have forgotten your password, you can request a reset directly from the cPanel login screen.

1. Open any of the cPanel login URLs in your browser.
2. Click Reset Password and follow the on-screen instructions.

Resetting a password in the Exact Hosting client area

You can also change the cPanel password from your hosting service in the client area.

1. Open the Exact Hosting client area, click Account, then click Login.
2. Select Services.
3. Click Active next to your hosting service.
4. Click Change Password.
5. Enter a new password and click Save Changes.

Resetting a password from inside cPanel

If you're already signed in to cPanel, you can change your password from the Password & Security area.

1. Sign in to cPanel.
2. Click the user icon in the top-right corner, then click Password & Security.
3. Enter your current password and your new password.
4. Click Change your password now! to save.

Resetting a password through WHM

If you have a Reseller, VPS, or Dedicated hosting plan, you can use Web Host Manager (WHM) to change the password on any of your cPanel accounts.

1. Sign in to WHM at https://servername/whm or https://servername:2087.
2. Click List Accounts.
3. Enter the domain name and click Find.
4. Click the icon next to the cPanel account, enter a new password, and click Change.

Next steps

• Locate your server name for future direct logins. See Locating cPanel Server Information.
• Manage FTP user accounts. See Managing FTP Accounts in cPanel.
• Secure your site with SSL. See Configuring and Installing an SSL for cPanel.

Questions? Contact Exact Hosting Support.