Troubleshooting

Modifying Your Hosts File

The hosts file lets you override DNS for a specific domain on a single machine, so your computer connects directly t...

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Remove an IP Block in Exact Hosting

If you suddenly cannot reach your website, cPanel, webmail, or FTP from your usual location, your IP address may hav...

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Understanding Browser and Application Caching

When you update files on your server but your site still looks the same, the culprit is almost always caching, not a...

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Clearing Your Browser Cache

Web browsers cache pages, images, and scripts to make repeat visits faster, but a stale cache can hide changes to a ...

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Understanding Resource Limits & "508 Resource Limit Reached"

Shared hosting gives every account a set amount of server resources. When your site needs more than its share, it ca...

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Troubleshooting Website Loading Issues

If your website is down or not loading properly, the cause is usually one of a handful of common issues — DNS, brows...

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Update Your MySQL Password and WordPress Database Settings

This article walks you through the full process of changing your MySQL database user password, keeping your wp-confi...

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Troubleshooting "500 Internal Server Error"

A "500 Internal Server Error" is a generic message that means something on your website stopped the server from comp...

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Troubleshooting "Error Establishing a Database Connection"

When your website shows "Error establishing a database connection," it means your site's software cannot reach the d...

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Fixing "Not Secure" / Mixed-Content SSL Warnings

After you turn on SSL, your site should load with a padlock and https://. If it still shows "Not Secure" or the padl...

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